How to Send Back dog harness with No Trouble

Our harnesses come with a 30-day return and exchange policy. Whether it’s an adjustable style that still doesn’t fit, a padded design with quality issues, or any harness that fails to meet standards, we’re here to help resolve it.

To start a return or exchange, contact our Customer Service Team at [email protected].

Please provide key details including your Order #, full name, address, phone number, and reason for the return. Note that we may ask for photos or videos of issues like rusted hardware, loose stitches, broken buckles, surface scratches, or improper sizing—this helps speed up processing.

We may also share troubleshooting steps first, which can help avoid return fees. Important notes: Some limited-time sale harnesses don’t support returns/exchanges for non-quality issues (check product details for specifics). For non-quality returns/exchanges, a warehouse handling fee may apply due to USPS delays from the UPS strike.

Once approved, you’ll receive instructions for sending items back. Refunds, store credit, or replacements will be issued after we receive and process your return.